Based on my experiences speaking with companies around the world, one of the challenges organizations face is shifting from traditional hardware-based services to virtualized digital services. When I started working with Monolith Software, now Federos, more than four years ago, I was surprised to discover the quantity of various management tools organizations have deployed just to monitor their infrastructure instead of using a singular, unified solution.
Neglecting the necessary shift to virtualization can stall business operations, delay new service offerings and cause customer service response times to lag. In addition, maintenance costs for legacy software spread across the multitudes of applications, servers and third-party databases needed to support operations put extraneous pressure on the annual budget.
Ultimately, companies are finding it difficult to remain competitive without adapting their service management systems to accommodate the rapidly evolving virtualizing world.
So, why exactly is the ability to deliver virtualized services important to an organization? Service virtualization drives an efficient process that correctly models and can automate the complex tier of tasks typically managed by swivel chair software teams. By dynamically creating a matching service chain for every action requested, virtualization makes root cause analysis easier to troubleshoot without the traditional supporting infrastructure and associated expenses. This results in improved quality of service and ability to launch new offerings quickly, providing a greatly enhanced experience for the individual on the receiving end.
Companies can try to utilize legacy tools for virtual services, but they cannot match the speed at which virtualization completes tasks and solves problems. Most importantly, virtualization enables organizations to leap frog over any hardware limitations that can inhibit the rapid deployment of new services. While additional software programs may be added on to expand legacy capabilities, doing so increases the complexity of the system and causes a surge of operational friction in workflow. Customer experience and focus suffer when an operations center team needs to spend their time and energy to figure out which tool has the single source of true data and what else can be learned from the tools in place.
Successful virtualization involves simplifying the management of the software environment. For example, Assure1 provides a single source of truth for which automations can be built, enabling the modernization of OSS platforms and network infrastructures. Because Assure1’s tools are modern and flexible, versatility is achieved without the burden of complexity. This process reduces operational friction, quickens customer response times and reduces associated software costs.
Change is inevitable. It’s not a matter of if your business will fall behind for using complex legacy tools but when. The longer you wait to unify service management across legacy and virtual services to deliver a single source of truth for your company’s operations, the less chance you will have to leverage new technologies such as artificial intelligence and machine learning, to evolve and continue to infiltrate the market. Don’t get left behind.