Tool Consolidation
Consolidating Disparate Tools with a Unified Solution for Superior Service Assurance
15 – 20 years of legacy build-up has created complex support infrastructure that is difficult to change and adapt – when are too many tools too many?
The CHALLENGES:
- Swivel chair management slows down information triage and remediation
- Costs associated with maintaining numerous disparate tools
- Costs associated with integrating and unifying disparate and silo’d tools
- Inability to support new business products and services with deteriorating legacy roadmaps
- Increasing security risk from continued use of legacy tools
The SOLUTION:
- Tool rationalization and consolidation
- Eliminate unnecessary tool-to-tool integration
- Reduce cost and maintenance by eliminating overlapping tools
- Abolish swivel chair management and complexity for operators
- Unify data into a single source of truth for improved data quality with complete visibility across all services.
The BENEFITS:
- Reduce cost and increase scale to the business
- Align and accelerate business initiatives
- Optimize operational efficiencies and customer experience
- Reduce human error
- Turn up services quickly in agile environment
- Simplify end-to-end maintenance and upgrades for improved operational support
Learn how Tool Consolidation was the ideal solution for Open eir
