Federos product - Assure1

Federos product - Assure1

Reducing Outages, OpEx and Customer Churn

Federos Assure1 and Fusion1, have been designed from day-1 to help our customers solve their business challenges.

Assure1 uses AIOps, machine learning and other technologies, to identify accurate root causes in real-time to drive reduction in service outages and to minimize customer impacts. By designing a single, domain and technology agnostic platform, we unify data from across domains to provide end-to-end visibility. Being able to leverage existing tools as data inputs also allows Assure1 to consolidate and simplify operational environments and provide a simpler and lower cost solution to our customers.

Fusion1 solution focuses on the operations centre by reducing the complexity and improving operational efficiency. Fusion1 brings multiple applications together and intelligently links them to allow operators to view cross-application data at a single click. Once we have integrated the applications together, we can then drive automated workflows to deliver further benefits.

Reduce Outages

Reduce OpEx

Reduce Churn

1.     Reduce Outages

The aim of Federos AIOps solutions is to improve the services that are being provided by our customers to their end-customers. Improving services in this way should mean improving revenues and profist too, but certainly we’ll help to reduce the financial risk of broken service level agreements (SLA’s) and the risks of losing customers due to poor service availability.

In a majority of cases, the services offered by our customers are far from simple. They are often complex processes involving many different systems and large amounts of data, logic and multiple output requirements. Without being able to capture data from all of their inputs, our customers are unable to fully understand their own processing or output processes. 

2.     Reduce OpEx

Cost is always a factor in service assurance and the management of services, applications and infrastructure. The operations centre is expected to provide the same or better levels of service at the same or less cost whilst the environments they are attempting to manage and operate become more and more complex and dynamic.

    3.     Reduce Churn

    At the end of the day, it’s all about the customer. Without customers paying for services or products, we wouldn’t  be in business. As the hassle for customers to change service providers has reduced, the importance of maintaining customer satisfaction and retaining existing customers is paramount to surviving.

    It is widely accepted that acquiring a new customer can cost five times more than retaining an existing customer. The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Increasing customer retention by 5% can increase profits from 25-95%.

      Since deploying the Assure1 solution, we have remediated the dependency and cost of operating with legacy tools and plan to reduce OPEX in the months and years to come

      Jimmy Anderson, Director of Technical Services, HTC

      Federos Assure1 allows our team to spend less time figuring out why an event occurred and how to fix it

      Glenn Graves, Vice President of Global Centralized Managed Support Services, Motorola Solutions

      With Assure1 we are providing our customers superior quality and reliability end-to-end

      Kerry Hull, VP of Operations – CTO, Georgia Public Web

      In addition to the direct savings, Assure1’s unified platform for fault, performance and topology is easy to use and provides our engineering team with the speed and agility to deliver a high-degree of service quality to our NOC and end-customers.

      Jimmy Anderson, Director of Technical Services, HTC

      We can focus on delivering innovative new services to meet our customers’ evolving business needs

      Glenn Graves, Vice President of Global Centralized Managed Support Services, Motorola Solutions

      Federos’ Assure1 simplifies the management of our complex infrastructure, while at the same time adding enhanced performance and service management.

      Kerry Hull, VP of Operations – CTO, Georgia Public Web

      Simply put, Federos allows Aureon to be proactive and not reactive. Our phones are silent and our customers are satisfied.

      Jesse Hess, Manager Technical Services OSS/NOC, Aureon

      Assure1 Delivers Best-in-Class Unified Service Management

      Assure1 - Fault Management

      Fault Management

      The Manager of Managers and Single Operational Dashboard

      Assure1 - Performance Management

      Performance Management

      Predict Outages and Solve Performance Issues Faster

      Assure1 - Service Management

      Service Management

      Simplify and Automate Service Management

      Assure1 - Topology

      Topology

      Topology Map of Your Infrastructure and Services

      Assure1 - Analytics

      Machine Learning and Event Analytics

      Machine Learning and Event Analytics for Intelligent Insights to Make Better Business Decisions

      Ready to simplify your operations environment and retire legacy systems?
      Contact Federos today.