Integrated Service Management
Unified Service Assurance and End-to-End Visibility Control
A superior customer service experience requires aligning operational support with business objectives and priorities. Achieve this goal and transform what you do today with an end-to-end service management environment that delivers the visibility and control you need.
The CHALLENGES:
- Continually increasing complex service infrastructure due to virtualization from servers, storage and networks
- Discovering and maintaining accurate business server topology and dependencies in a virtual environment
- The evolution of data centers from physical to virtual and hybrid, multi-vendor cloud environments that require management
- An increase in microservice-based applications, as well as highly distributed dynamic architecture, that make end-to-end management more difficult
- Prioritizing operational activities based on business SLA objectives and compliance
- Personalizing unified service assurance and experience
The SOLUTION:
- Real-time, cross domain end-to-end service visibility
- Business topology discovery and impact analysis
- SLA compliance for alerting and reporting
- Automated service discovery, provisioning and capacity management
- Platform support for new virtual architectures and hybrid cloud
- Manage what is important to the business vs managing individual devices
The BENEFITS:
- Drive team focus to the most critical service issues impacting the business
- Gain operational efficiencies, improved customer experience and lower operations cost
- Reduced exposure to SLA penalties and contractual breeches
- Improved customer experiences that drive upsell opportunities
