In today’s ‘always on’ world connectivity is essential and service management is having to embrace more dynamic ways of working to meet ever increasing customer demands and technical advances. Legacy tools and mindsets are inhibitors to growth and progress. They simply cannot keep pace with;

• Continuous changes in a dynamic IT infrastructure and operations environment, such as on-premises, private and public clouds, Network Functions Virtualization (NFV), Software Defined Networking (SDN), SaaS, DevOps, IoT and APIs.
• As the networks get smarter and yet more complex, with increasing virtualization, they generate a multiplying number of non-actionable events which put pressure on NOC staff who are trying to address actionable events but struggle to sift out all the noise.
• Complex networks make it more difficult to get accurate views of inventory and topology, making it even harder to leverage topology-based root-cause-analysis techniques.
• Widespread digital transformation, across all business sectors, continues to create huge opportunities, yet these are matched by technical deployment and scale challenges to deliver solutions including cloudification and virtualization, integrating omnichannel, introducing new tools, agile ways of working  and DevOps.

Learning to adapt to an ever-evolving service management environment while using legacy monitoring tools adds significant challenges to an agile and competitive businesses. Federos’ solutions helps businesses:

• Simplify: Leveraging machine learning event analytics to eliminate noise and cut out the complexity
• Automate: Enabling effective automation of actionable insights, reducing manual work
• Transform: Driving transformation, tool consolidation, and reducing costs to the business

The Federos Platform enables OpEx reduction by integrating data and consolidating tools into one platform. The savings can be leveraged to fund initiatives that increase revenue, improve service quality and customer satisfaction.