Since 2005, Federos have continued to build a team of very experienced and highly skilled people to design, develop, deploy and support leading-edge service assurance solutions to service providers and enterprises across the world.
We pride ourselves in understanding the challenges being faced by our customers and being able to solve them using our solutions – whether it is helping operational efficiency by linking disparate applications together with our Fusion1 solution or using machine learning in our AI-driven Assure1 solution to identify accurate actionable insights and drive automation.
With more recent technologies such as virtualization, 5G and IoT driving the need for customers to transform their businesses, we appreciate that an agile and flexible approach to implementing service assurance as part of transformation is needed. To achieve this, we have developed our proven L.I.N.E.A.R. approach.
Federos provided adaptable support structures to meet the needs of our customers and partners. Build on ITIL and ITSMF methodologies and best practices, our solution support is much more than simply product support – we understand how you are using our solutions.
Our support packages can include a number of options including:
- Options from 8×5 business hours to 24×7 solution support
- Web-based ticketing system
- Telephone and email support
- Proactive remote monitoring
- Dedicated Technical Account Manager
- Quarterly audits to ensure best practices are being used
- Access to technical WiKi and forums
Federos offers comprehensive training classes for our Assure1 and Fusion1 solutions.
Our comprehensive, flexible training portfolio is focused on helping our customers and partners develop an understanding of the solutions Federos offer so that they are ready to implement, configure and use our solutions to drive assurance of their critical services.
We have a comprehensive LMS platform with a large selection of online courses and certifications available for 24/7 learning anywhere. We also offer instructor lead training which can be offered remotely or on customer premises. Our instructors have worked with our solutions and are experienced trainers and engineers so that they can provide real-world scenarios and anecdotes throughout the training.