A real-time, top-down as well as end-to-end service assurance view is essential to meet customer and business expectations.

This has been challenging to get because of the disparate tools sets the IT and operations teams are saddle with – a large variety of tools have typically been acquired at different times to address domain-specific challenges.

Applying this collection of tools to managing today’s highly complex and dynamic environments is costly and rarely provides the breadth and depth of visibility needed.

Read this whitepaper to learn how unifying and normalizing event, availability, performance, and topology into a single database is an essential technique for automating service assurance and improving customer experience. Further by implementing a single unified monitoring platform, operations teams can now consolidate and retire disparate and legacy best-in-breed tools to significantly reduce operations costs and complexity.

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White paper - Key to Service Assurance is Unified and Normalized Data