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Blogs2020-06-27T16:37:18-04:00

5 Thoughts from Total Telecom Congress 2019

Total Telecom Congress 2019: 5 thoughts… 1. 5G isn’t easy The opening presentation at Total Telecom Congress in London this week was entitled “Saving the Industry from 5G” – perhaps not the most upbeat and positive of titles for an opening session of a CSP focused conference. But it did recognise the challenges of 5G that service providers already face – and there are many. Alexandre Fonseca, the CEO of Altice Portugal, didn’t hold back with his criticism of his local regulator stating, “We are behind on 5G purely due to the inadequacy and incompetence of our regulator”. But [...]

October 22nd, 2019|

AIOps Machine Learning: Your Lifeline when Facing a Tsunami of Data

Understanding the challenges of managing data at scale The multiple challenges of operating ever more complex environments are well known. The most common we hear when we are speaking with our customers and partners are based around the vast amount of data now being produced and the quality of it. These aren’t new problems when it comes to network availability and performance monitoring. When I started working in this area in the late 1990s, Network Operations Centers (NOCs) were already drowning in the amount of data being produced. Back then, in the early days of systems and network management [...]

October 9th, 2019|Tags: , , , |

5 Demands Driving Network Functions Virtualization (NfV) Adoption

Network functions virtualization (NfV) is the use of virtualization technologies in order to manage core networking functions using software rather than hardware. The use of NfV to separate functions such as routing, firewalls, address translation and domain name services allows CSPs to streamline processes, improving system flexibility and agility while controlling costs. Interest in NfV is on the rise – with the market growing from $1.2 billion in 2014, to an estimated $19.1 billion by 2020[1]. A study from McKinsey[2] found that telecom customer satisfaction is directly related to digitization: the more digitized the journey, the more satisfied the [...]

October 3rd, 2019|Tags: , , , , |

IT Service Management, IT Operations Management and AIOps: Evaluation Criteria

With the ever-increasing complexity and dynamism of IT environments, the ability to provide an end-to-end view of the infrastructure becomes more difficult and critical to deliver. In order to try to simplify the challenge that businesses face when it comes to operating and managing these environments, a number of standards, frameworks, processes and categories have been defined over the past few years. IT Operations Management (ITOM) software is intended to represent all the tools needed to manage the provisioning, capacity, performance and availability of the computing, networking and application environment. IT Service Management (ITSM) focuses on how an organization [...]

September 25th, 2019|Tags: , , |

Utilizing Root Cause Analysis Software & Best Practices for IT Managers

Any system, no matter how carefully designed and managed, will run into problems at some point. Figuring out where issues originate from is key, not only to resolving problems, but to ensuring that they don’t persist. Root cause analysis (RCA) is the process of analyzing data from a system to determine the source of a problem so that it can be addressed and prevented from recurring. The primary benefit of executing root cause analysis is that it goes well beyond making repairs and dealing with problems as they arise. Repair focuses on treating symptoms, clearing an issue so that [...]

September 19th, 2019|Tags: , , |

NfV Solutions: 7 Benefits for CSPs

The business environment for telecom service providers is changing and growing more challenging and competitive. The pressure to innovate, offer new services, eliminate downtime, and meet the expectations of increasingly demanding customers who can easily change providers can seem overwhelming. This is why many communications service providers (CSPs) are looking at NfV: network functions virtualization. With NfV, virtualization technologies are used to manage core networking functions via software as opposed to having to rely on hardware to handle these functions. Using NfV, virtualized network functions such as network security and firewalls, network address translation (NAT), domain name services (DNS), [...]

September 11th, 2019|Tags: , |