Discover how the biggest provider of fiber optic services in Norway moved from managing infrastructure to managing service levels
Like many telecoms, Altibox was part of a market experiencing significant change over the last decade. A combination of siloed fault and performance monitoring tools, along with homegrown tools, led to disparate business processes and high ongoing costs.
Altibox recognized a need for end-to-end visibility of the services running across their network to align with their target architecture strategy. Altibox established the E2E Service Insights Platform (ESIP) initiative to find a unified solution that would provide customer service views for operations, consolidate (and replace) multiple tools across Network and IT monitoring, and add a focus on service assurance.
To remain competitive and grow in the market, Altibox needed to agree on a new strategy with an emphasis on ensuring that the customer gets a solid, future-proof end-to-end service insight project foundation to meet an increasingly agile and more competitive marketplace. After an extensive selection process, Altibox implemented the Federos Assure1 platform to consolidate tools and transform their service assurance processes.
Here is what they said:
“Altibox has a complex infrastructure with a lot of services. We can now monitor anything and prioritize what’s most critical. The focus is on reduced downtime and improved customer satisfaction”
“We previously waited up to four months to be able to manage a new device type, with Assure1 it’s now down to two days maximum because of the flexibility of the system”
“We now have complete control over the Altibox Optical Backbone, with reporting and alarming in a single system – enabling proactive error correction. Assure1 detects 100% of the network faults. Undiscovered customer-impacting incidents are a thing of the past.”