Federos product - Assure1

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Assuring Availability and Performance of Critical Networks and Services at Scale

The Federos Assure1 platform has been designed as an open, multi-tenant, highly scalable architecture to address the shortcomings of the legacy solutions while enabling all kinds of future services. Assure1 provides fault, performance, topology, and service management functionality in a single, unified platform and leverages Artificial Intelligence for IT Operations (AIOps) technologies – including Machine Learning (ML) – to deliver event analytics, service assurance, and closed-loop automation solutions that increase operational efficiency, reduce costs, and improve customer service.

Federos Platform Assuring Availability and Performance at Scale

Assure1 uses AI/ML and other technologies for fast and accurate identification of root causes in real-time, reducing service outages and minimizing the impact on the customer experience. By designing a unified, domain and technology agnostic platform, we unify data from multiple domains to provide end-to-end visibility. Being able to leverage existing tools as data inputs also allow Assure1 to consolidate and simplify operational environments, providing a simpler, more effective, and lower cost solution to our customers.

Our unified platform enables centralized management of networks, services, applications, and customer experience. By collecting, normalizing, and analyzing data from these varied domains Assure1 can correlate events and tickets, identify root cause, visualize, and report on everything that is critical for network and business operations. Freed from their legacy siloed systems, Assure1 customers realize significant cost, efficiency and performance improvements.

AIOps and RCA3 – Correlation, Causality, Prediction, and Automation

There are considerable advantages to new technologies such as Cloud Computing, Network Function Virtualization (NFV), Software-Defined Networking (SDN), Containers and Microservices, 5G, and IoT.  But each of these new technologies brings a new level of complexity to Operations and an ever-increasing amount of data. Legacy tools are simply not designed to cater for this agile, dynamic, and dramatic shift in operations. Attempting to handle this complexity and manually process the data is no longer an option.

AIOps and Machine Learning (ML) are at the center of the Network Operations Center (NOC) transformation, bringing operational intelligence and actionable insights to deliver greater efficiencies, a better customer experience, and considerable cost savings. But not all ML solutions are equal. You can’t get answers to important questions if you don’t have the right data. ML will fail if it is not well implemented or if it is not able to handle the data explosion that new technologies are creating.

Assure1 uses all the data unfiltered with nothing thrown away – a true holistic single source of truth. It uses fully integrated ML that runs across the whole platform and analyses all data types, correlating information across domains to create real operational intelligence and actionable insights that drive business value: labor cost reductions (time and effort savings), SLA violations cost avoidance, and incident resolution cost avoidance (truck rolls reductions and others).

But the traditional ML approach alone will not deliver the greatest results. We have developed a unique approach called RCA3.

Since deploying the Assure1 solution, we have remediated the dependency and cost of operating with legacy tools and plan to reduce OPEX in the months and years to come

Jimmy Anderson, Director of Technical Services, HTC

Federos Assure1 allows our team to spend less time figuring out why an event occurred and how to fix it

Glenn Graves, Vice President of Global Centralized Managed Support Services, Motorola Solutions

With Assure1 we are providing our customers superior quality and reliability end-to-end

Kerry Hull, VP of Operations – CTO, Georgia Public Web

In addition to the direct savings, Assure1’s unified platform for fault, performance and topology is easy to use and provides our engineering team with the speed and agility to deliver a high-degree of service quality to our NOC and end-customers.

Jimmy Anderson, Director of Technical Services, HTC

We can focus on delivering innovative new services to meet our customers’ evolving business needs

Glenn Graves, Vice President of Global Centralized Managed Support Services, Motorola Solutions

Federos’ Assure1 simplifies the management of our complex infrastructure, while at the same time adding enhanced performance and service management.

Kerry Hull, VP of Operations – CTO, Georgia Public Web

Simply put, Federos allows Aureon to be proactive and not reactive. Our phones are silent and our customers are satisfied.

Jesse Hess, Manager Technical Services OSS/NOC, Aureon

Assure1 Delivers Best-in-Class Unified Service Management

Assure1 - Fault Management

Fault Management

The Manager of Managers and Single Operational Dashboard

Assure1 - Performance Management

Performance Management

Predict Outages and Solve Performance Issues Faster

Assure1 - Service Management

Service Management

Simplify and Automate Service Management

Assure1 - Topology

Topology

Topology Map of Your Infrastructure and Services

Assure1 - Analytics

Machine Learning and Event Analytics

Machine Learning and Event Analytics for Intelligent Insights to Make Better Business Decisions

Ready to simplify your operations environment and retire legacy systems?
Contact Federos today.