Having a network operations management environment that’s distributed across several network operations centers (NOCs) to manage multiple countries, or even time zones, limits your organization. The inherently complex structure of utilizing several NOCs alongside a suite of legacy tools holds you back from achieving greater cost efficiency, business agility and customer experience management. To build a network operations management environment that maximizes your organization’s capabilities and is geared for the future, you must consolidate NOCs into one global network operating center (GNOC). Follow these steps to initiate your organization’s digital transformation:
1. Select a service assurance partner
Dealing with transformation change can be challenging to navigate and may shock your company culture. Working with Federos and Eirteic ensures customers a smooth and tailored solution for digital transformation. Eirteic’s trained tech professionals guide customers through the NOCs to GNOC software consolidation process and educate them on how to achieve a full range of automation in IoT for the most comprehensive and efficient end-to-end solution.
2. Consolidate Fault Management
Replace existing Fault Management infrastructure, for example, IBM Netcool or equivalent, with the Assure1 unified service assurance solution. This solution provides a single platform for Fault Management, offering an advantage over having multiple sources of reporting, which can make interpreting the incoming data unnecessarily complex. Then, update bespoke systems, such as BMC Remedy or equivalent, so that all are consolidated into the single, latest version. When the update is complete, fully integrate the system with Assure1.
3. Unify Fault Management processes
Repeat the consolidation of Fault Management across all the remaining NOCs in different locations, as well as all related business units, contractors and vendors. Each on-premise infrastructure will include load-shared servers and a geo-redundant disaster recovery environment for improved performance and redundancy. Ultimately, this migration from separate bespoke undocumented processes will align your GNOC with the current standardized best practices.
4. Implement key Assure1 features
Implementing Performance Management, Visualization, Topology Management, Service Management, Machine Learning and Event Analytics will allow your new GNOC additional efficiency and capabilities. These tools can be leveraged to automate repetitive tasks, predict potential service issues, visualize data and provide more accurate reporting.
After successfully consolidating several NOCs into one GNOC, your organization, like many of our customers, you will begin to see the benefits of its digital transformation immediately. Simplifying your network operations management environment will enable a new customer-centric service assurance process that can agilely identify increasing customer demand and deliver new services faster. As a result, you’ll experience more opportunities to reduce operating expenses via headcount reduction, server warranty and lower network operations management costs. With increased productivity at a lower operating cost, your organization can confidently pursue its business goals and focus on delivering an incredible network experience.
Eóin Geary, Eirteic, Account Director
Eóin joined Eirteic in 2001 as technical consultant, working onsite for large telecommunication companies such as Telkom South Africa, Telstra, STC, eir, Digicel & Tele2. With over 24 years experience, he has a vast array of knowledge and an in-depth understanding of the technical needs of our customers in the Enterprise & Telecoms markets. Eoin’s current customers include Digicel, Drei Austria and GCI to name a few.