Waiting for 5G
Having returned from Mobile World Congress, it seems there is not a thing that won’t be possible once 5G is broadly deployed. The most lucrative appeal for many service [...]
Bring On the Visual Intelligence!
Using dynamic context mapping to improve operator efficiency and customer experience I’ve been in this industry for well over 30 years and have seen a lot of changes in [...]
The CCA Voice News: Using Service Assurance to Deliver Digital Transformation
Ireland’s telecoms market has experienced revenue decline in recent years, though the situation is gradually improving as some operators adopt cost-cutting and new growth initiatives. In fact, the National [...]
Business Trends: New generation service management tools
Federos addresses a significant gap in the network monitoring and management market caused by the lack of innovation within the industry. The company offers new generation tools that support service providers in [...]
3 Trends in Service Management You Need to Consider
Delivering the best possible user experience while keeping operations lean comes down to staying on top of exponentially growing technology trends. In fact, 92 percent of executives feel they [...]
Dealing with Transformation Change
While working in the IT industry for many years and writing about legacy OSS, infrastructure and transformation challenges, I often wonder why so many businesses struggle with the task [...]
Need for Unified Service Assurance is Now
There is a new awareness concerning the need for service assurance, and as 2017 draws to an end I wanted to talk about this global need. Because converged services [...]
Service Assurance Challenges of IoT
A common question of the day, “what are we going to do in the IoT world?”. My typical response to service providers is, “well, that was last week…” [...]
The Value of Realtime Digital Services
TMF Live 2016 wrapped up today and as I take my Uber back to NCE airport, oddly enough I experience the value of real-time digital services. As most, [...]
Every smart city needs a MoM’s love
Over the last 10 years, communications service providers have been striving to roll out the next generation of services that include voice, video, Wi-Fi, wireless – and all the [...]