dgolden

About Drew Golden

Product Manager in the eTOM space fulfilling the automated and orchestrated service assurance of the future.

Secret Agents can help improve the operational health of your business. Assure1 makes it easy.

Secret Agents can help improve the operational health of your business. Assure1 makes it easy.

By Drew Golden|2020-09-13T20:24:15-04:00September 12th, 2020|AIOps, Machine Learning, Service Management|

Secret Agents. The stuff of James Bond legend. But there is another kind of Secret Agent that lives amidst our technology-driven lives. They live on your phone; they live [...]

3 Trends in Service Management You Need to Consider

3 Trends in Service Management You Need to Consider

By Drew Golden|2018-05-10T10:42:29-04:00February 26th, 2018|Industry Trends, Service Management, Uncategorized|

Delivering the best possible user experience while keeping operations lean comes down to staying on top of exponentially growing technology trends. In fact, 92 percent of executives feel they [...]