Assure1 solution consolidates disparate tools to enhance customer experience

FRISCO, Texas — September 11, 2018 — Federos, the leading provider of unified service management solutions for telecommunications service providers, managed service providers and enterprises, announced today that Altibox, a provider of fiber optic broadband, IPTV and VoIP services in Norway and Denmark, has selected Assure1 to provide customer-focused, integrated service assurance across a large number of deployed systems. In a multi-phase project, Assure1™ will be deployed to unify and simplify Altibox’s infrastructure management and consolidate disparate and legacy tools onto a single platform to enhance customer experience.

“We needed to evolve service assurance from our current isolated element and technology focused approach to one that focuses on the customer’s end-to-end quality of experience,” said Espen Grødem, Chief Technology Officer at Altibox. “Thanks to a comprehensive proof of concept, we are confident that Federos and Assure1 will enable us to focus on customer and service assurance independent of network, device or geography.”

“Federos’ Assure1 will enable Altibox to consolidate their numerous tools into a single platform to provide improved insight to customer, service and network events,” said Bill Cannon, Chief Revenue Officer, Federos. “Together, we can reduce costs by eliminating legacy technology and improve integration with other tools to enable the operations team to focus on actions that matter rather than analyzing volumes of data.”

Federos’ service management software solutions, including Assure1 and Fusion1™, accelerate customers’ ability to simplify, automate and modernize their operating environments. The solutions plot a path for transition from current systems and infrastructure, including legacy tool consolidation, towards a future digital state that empowers customer-centric service delivery with network virtualization, automation and machine learning.

Built on scalable and open platforms, Federos solutions bring together event, fault, performance, topology, root cause analysis and service level management to provide cost and competitive advantages over historic, incumbent tool sets. Specifically,

  • Assure1 provides sophisticated event analytics and machine learning using historical and realtime data to help customers quickly and accurately pinpoint and automatically resolve the root cause of service impacting events.
  • Fusion1 provides workflow automation and contextual visualization that allows customers to customize, track and analyze key business data from multiple cross discipline systems, including order management, Service Level Management (SLA) reporting, performance, availability, change and topology.

Altibox is a unified brand name for Broadband, IPTV and VoIP services distributed in Norway and Denmark with over 35 local Norwegian and 6 Danish fibre to the home (FTTH) networks. Altibox provides a wide range of telecom products and FTTH multi-play services to more than 5,000,000 end customers and enterprise customers.

Altibox products and services include Internet, IP TV (linear and timeshift), VOD, OTT TV (multiscreen, multiroom, time- and placeshift), SVOD and VoIP. Altibox has finished the deployment of gigabit infrastructure, and launched its next-generation 4K UHD TV on-demand service in 2017.

About Federos Assure1 and Fusion1
Federos Assure1 and Fusion1 software provide a next generation, service assurance solution that unifies fault, performance, topology, root cause analysis and service level management in a single scalable platform. Built on a single codebase, Federos’ multi-tenant platforms use an open and unified approach for data collection, enrichment, visualization and reporting. Leading telecommunications, managed service providers, data centers and enterprises, including Aureon, Eir, Equinix, Hargray, MANX, Oracle, Tata Communications, Tele2 and Virtus use Federos to unify and simplify their infrastructure management, and consolidate disparate and legacy tools onto a single platform to significantly reduce operations costs, assure delivery of new services and enhance customer experience. For more information, visit

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Press Contact:
Donna Bastien, Public Relations